Privacy policy
and conditions of use

We take the privacy and security of the personal information you provide to us via our Mon Carrefour Web site very seriously. This Privacy Policy and Terms of Use describes how we collect, use and protect your personal information.

We collect the following personal information:

• First and last name
• Postal address and zip code
• E-mail address
• Phone number
• Profession

Such information may be collected via online forms that you fill out on our website, as well as via cookies and log files to gather information about your visit to our site.

If you have any questions or concerns about this Privacy Policy and Terms of Use or our privacy practices, please feel free to contact us using the contact information above or by using the button.

Nous recueillons certaines informations par le biais de fichiers journaux (log file) et de fichiers témoins (cookies). Il s’agit principalement des informations suivantes :

• IP address
• Location (country, region)
• Operating system
• Visited pages and queries
• Time and day of connection

The use of such files allows us to :

• Improved service and personalized welcome
• Personalized consumption profile
• Query follow-up
• Statistics

We use the personal information we collect for the following purposes:

• Tracking your requests
• Sending information and promotional offers
• Statistics
• Contact
• Website management (presentation, organization)
• Forum or discussion area
• Comments
• Correspondence
• Information and promotional offers

• Executing your requests
• Partnership

• Cynthia Pelletier, Présidente directrice générale
• Postal code: 8463 Clark street, Montreal, Quebec, H2P 2N6 Canada
• E-mail: contact@moncarrefourweb.org
• Website section : moncarrefourweb.org/contact

We take appropriate security measures to protect your personal information against loss, unauthorized access, disclosure, alteration or destruction. We use Secure Sockets Layer (SSL) protocols, Secure Electronic Transaction (SET) protocols, user IDs and passwords, firewalls and network monitoring software.

We reserve the right to modify this privacy policy and terms of use at any time. Changes will be effective immediately upon posting on our website. We recommend that you consult this policy regularly to keep abreast of any changes.

To promote transparency and better illustrate the impact of My Web Hub, we are publishing certain key statistics about the platform. This data, presented in aggregate form and completely anonymously, provides insight into the scope of our actions and the actual use of our mental health resources. 

They demonstrate the growing interest in accessible, free, and reliable services, and reflect the very real needs of the people who visit the platform. Behind each number is a search for support, information, or well-being. These statistics evolve over time and are updated regularly to provide an accurate picture of the impact of our mission.

To promote transparency and provide a better understanding of the scope of our actions, we share certain statistics related to the sources of traffic to the platform. This data, which is completely anonymous and aggregated, shows how people discover My Web Hub, whether through search engines, social media, or partners. 

They enable us to measure the platform's visibility, the importance of collaborations, and interest in reliable mental health resources. These statistics evolve over time and contribute to improving the accessibility and reach of our mission.

In order to promote transparency and better illustrate the scope of our mission, Mon Carrefour Web shares certain geographic statistics about the platform. This data, presented in aggregate form and completely anonymously, shows the regions from which the platform is accessed. 

They demonstrate My Web Hub's ability to reach people in different regions and provide equitable access to reliable mental health resources, regardless of location. These statistics evolve over time and help guide the continuous improvement of our services.

In the interest of transparency, My Web Hub shares certain statistics related to the devices used and search engines leading to the platform. This data, presented in aggregate form and completely anonymously, provides a better understanding of how people access our mental health resources.

They demonstrate the importance of an accessible, simple platform that is adapted to different uses, while illustrating the visibility of My Web Hub on search engines. These statistics evolve over time and support the continuous improvement of the user experience.

This page was last updated on December 17, 2025.